LET'S TALK
Questions? Ideas? Just want to say hi?
We're a small team in Ghent and we actually read every message. Pick the channel that works for you — we'll be there.
Tell us what's on your mind
Whether it's about your order, a wholesale opportunity, or a wild collaboration idea — we want to hear it. We'll get back to you within a day.
Based in
Ghent, Belgium
Response time
Within 24 hours
Shipping
Across the EU
Quick answers
These cover most of what people ask. If yours isn't here, we're just a message away.
When will my TAWY arrive?
Delivery usually takes 6–10 business days. Free shipping on all orders.
What if I change my mind?
No hard feelings. You have 30 days to contact us for a full refund. We'll make it easy.
What materials is it made from?
Water-resistant ripstop nylon for the tote, textured vegan leather for the closure, and tarnish-resistant zinc alloy hardware. Every part is chosen to last.
Can I order in bulk for my business?
Absolutely. Select 'Wholesale inquiry' in the form above and we'll send you our catalog with volume pricing.
Is it really strong enough for groceries?
15kg strong. That's a full bag of groceries, a laptop, or a few bottles of wine. The reinforced handles and ripstop nylon don't mess around.
Where are you based?
We're a Ghent-based team shipping across the EU. Delivery usually takes 6-10 business days, with tracking once your order ships.